The team have been monitoring the activity feed closely over the past few weeks to validate the resolution of this issue and alerts are being recalculated to include the impacted activity records. Customers are advised to review the alerts dashboard to check for any alerts that require additional action. The team will continue to monitor the feed and are deploying additional automation to improve scaling response times to better meet the highly variable rate of data ingestion.
Posted May 21, 2025 - 16:17 UTC
Monitoring
Historical Activity records have now been imported in the US instance. Normal service has now resumed in both the EU and US. We will continue to monitor closely.
Posted Apr 11, 2025 - 14:21 UTC
Update
Historical Activity records have now been imported in the EU instance and normal service has now resumed. We will continue to monitor this environment closely to ensure its stability. The US environment is continuing to improve and we will provide an update as soon as this is complete.
Posted Apr 10, 2025 - 14:05 UTC
Update
The overall state of activity record imports in both environments has improved. We are continuing to monitor and tune performance as needed to resume normal service.
Posted Apr 09, 2025 - 14:00 UTC
Update
We've stabilized the service and restored full operations for live activity data. We identified that the service had dropped activity events and it is now processing these older events from the import queue. We are monitoring this process and anticipate it completing in the next few days. We will provide another update on the progress of importing the older events within 48 hours.
Posted Apr 07, 2025 - 14:40 UTC
Update
We are continuing to work on a fix for this issue.
Posted Mar 31, 2025 - 09:03 UTC
Identified
We have identified a delay in the import of activity records in the US region. The team have identified the cause and are working on a resolution.
Posted Mar 26, 2025 - 12:08 UTC
This incident affected: 1Secure - Europe (Activity) and 1Secure - USA (Activity).